Water softener failed - resin beads everywhere in my plumbing!
"Installed water softener. Did the regeneration per the manual. The softener must have been bad from the start, because it put resin beads everywhere! Contacted support. No answer, only an AI reply stating someone would contact me the next day. Guess what? No one contacted me. Contacted support again. Guess what? No return contact! Opened a dispute with my credit card. Funny thing - after the dispute, I got contacted. Rep asked for pictures, which I provided. Rep acknowledged their system was defective. Great. I asked for a return label and refund. Rep then said she can't do that because there is a dispute. Guess what? I'm not removing the dispute until the refund is issued. . . my credit card is my only protection here. Rep sent back a few nasty grams, with incorrect statements. I corrected them, factually. Forwarded all of the correspondence off to Chase for the dispute. Purchased a competitors water softener and installed. Now this one is sitting in my basement waiting on instruction with what to do with it. Sad part? This could have easily been resolved with a refund as asked, and an actual response from customer service. Instead I was lied to by the customer service rep (and I have the emails to prove their lie). I don't understand how a company can operate this way. Selling defective products, and not backing up the warranty? Having to create a dispute with the credit card to obtain a response? Think twice on this one. Actually, count your fixtures that would need cleaned if they were plugged with resin beads. It's probably more than two. That number you counted? That's the number of times you should think twice about this softener and company."